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RETURN POLICY

INNOVO Stencils™ Purchases:

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If you are not completely satisfied with an item, we will gladly offer you a refund within 30 days of purchase. All returns from a INNOVO Stencils order* require a Return Authorization, which can be obtained through our dedicated chat or email: info@innovostencils.com

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* Restocking fees may be applied.

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REFUNDS:

 

The appropriate tax amount by item will be included with your refund. Original shipping and handling fees (if applicable) may be deducted from the value of your refund unless the return is a result of our error. Refunds will be issued in the same form as payment originally used for purchase except as specified below:​

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  • A Store Gift Card will be issued for all purchases made using a gift card or gift receipt/purchases.

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All returns and exchanges must be new, unused and in original packaging, with exceptions for defective merchandise and products.

 

All purchases have to be returned by mail to:

 

INNOVO Stencils

168-09 Jamaica Ave, Suite A1

Queens, NY 11432

 

Mail shipping fees would be covered by the buyer.

 

EXCHANGES:

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At this time we do not offer exchanges. If you would like to exchange a product, please return it using our returns process and then place a new order.

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EXCEPTIONS TO GENERAL RETURN POLICY

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  • Gift cards and Prepaid Cards are not returnable or exchangeable, except where required by law.

  • INNOVO Stencils reserves the right to limit returns or exchanges.

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IMPORTANT! PLEASE INSPECT YOUR PACKAGE IMMEDIATELY UPON RECEIPT.

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  • Damaged stencils must be reported to us immediately and may be returned for an exact product replacement within 15 days of the order date. 

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  • Unopened/unused/undamaged stencils may be returned in their original packaging within 30 days of purchase date and are subject to a 10% restocking charge and less shipping charges. Credit/refunds will be processed within 5 to 10 days of receiving merchandise.

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  • Not returnable items include: Stencil Paint, Chalk Markers, Clearance or Sale Stencils, and all other supplies and products. 

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  • Shipping and taxes charges are not refundable. 

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